Frequently asked questions
What is the return policy?
We accept returns on unopened, sealed products within 14 days of delivery, provided they are in their original condition. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Are any purchases final sale?
Yes. Opened items, singles, or mystery products (where the contents are revealed) are final sale and cannot be returned. This helps us guarantee authenticity and maintain product integrity.
When will I get my order?
Orders are typically processed and dispatched within 1–2 business days.
- UK orders usually arrive within 2–5 business days.
- International shipping times vary, generally 5–14 business days depending on destination and courier.
Where are your products manufactured?
All of our products are official Pokémon merchandise, manufactured and distributed by The Pokémon Company in Japan and Europe. We source directly from these official channels to guarantee authenticity.
How much does shipping cost?
Shipping costs depend on your location and order size:
- UK shipping starts from a flat standard rate, with free shipping available on qualifying orders.
- International shipping is calculated at checkout based on destination and weight.
